How can we help?

Popular Questions

What's the status of my order?

Once your order ships you'll get a confirmation email with tracking info. Still waiting? Reach out via Live Chat and we'll check it for you right away.

How long does shipping take?

We ship within 1-2 business days. Delivery times after that: Europe, the US, and other common destinations - 5-8 business days. Rest of world - 10+ business days. Hasn't arrived? Contact us and we'll sort it out.

Can I edit my order?

Contact us via Live Chat as soon as possible. If you forgot to upload an image, send it in the chat along with your order number and we'll update it before shipping.

Is my photo checked before it prints?

Yes - every image is reviewed before we print it, and we'll reach out if anything needs adjusting. Any photo works, as long as it's appropriate.

Product & Fit

What is a Card Sticker?

A premium vinyl decal that snaps onto any standard credit, debit, or membership card. It covers the front, fits around your chip and stripe perfectly, and leaves zero residue when you peel it off. Style your card in 30 seconds.

Will it fit my card?

Yes - our stickers fit all standard-sized credit and debit cards worldwide. They align with the chip, magnetic stripe, and card numbers so your card stays fully functional, whether it's flat or embossed.

Do you need my card?

Never. You upload your design online, we print and ship the sticker, and you apply it yourself at home. The whole process is 100% remote and secure.

How do I apply it?

Clean your card surface, peel off the backing, align the sticker with the chip, and press down firmly. Smooth out any air bubbles with your finger. Done in under 30 seconds - the Application Kit add-on makes it foolproof if it's your first time.

Can I remove it?

Yes, anytime. Just peel it off cleanly - no residue, no damage to your card.

How long does it last?

With normal use, 1-2 years. Our vinyl is waterproof and scratch-resistant so it holds up well against daily handling - the Protection Layer add-on extends that further.

Shipping & Delivery

I didn't receive a confirmation email

Check your spam folder first. Still nothing? Contact us with your name and email address and we'll resend it right away.

My order arrived damaged

Sorry about that - contact us immediately with a photo of the damage and your order number. We'll send a replacement as fast as possible.

Can I track my order?

Yes - once shipped you'll receive a tracking link via email. You can follow your order in real time on our Track Your Order page. Didn't get one? Contact us and we'll look it up.

Orders

Can I cancel my order?

Contact us immediately via Live Chat. If your order hasn't been processed yet we can cancel it. Once it's in production we can't cancel, but we'll do our best to help.

Payments & Accounts

What payment methods do you accept?

We accept Visa, Mastercard, Amex, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, iDEAL and more. All payments are encrypted and secure.

Is it safe to shop on Pettypurse?

Yes - we use encrypted connections and trusted payment processors. Your personal and payment data is fully protected.

Do you offer a money-back guarantee?

Yes - if you're not happy with your order, contact us within 30 days and we'll make it right. No hassle, no questions asked.

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