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Some items in our store may be offered as a subscription, pre-order, or try before you buy. This policy explains how you can change or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select. Your payment details are stored securely, and you'll be charged for each delivery unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, you can cancel at any time.
To manage or cancel your subscription, use the link in your order confirmation email. From there you can change frequency, skip deliveries, or cancel entirely.
For returns and refunds related to subscription items, see our Return & Refund Policy.
Pre-Orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
We may collect no payment or a partial deposit at checkout, store your payment method, and charge the full or remaining amount when the product becomes available and ships.
Cancellation:
- You can cancel a pre-order that has not yet been fulfilled
- Once the order has been fulfilled and shipped, it cannot be cancelled, but you may request a full or partial refund per our Return & Refund Policy
Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You'll have a set period to decide whether to keep the item.
If you do not return the item within the trial period, we will charge your payment method for the full amount.
For details on how to return an item during the trial period, see our Return & Refund Policy.
Contact Us
For questions about subscriptions, pre-orders, or try before you buy purchases:
Email: info@pettypurse.com
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