Question 1

Which chip size should I pick?

Accepted Answer

Small (11 x 8.5 mm / 0.43" x 0.34") fits most standard cards. Big (14 x 13 mm / 0.55" x 0.51") is for cards with a larger chip cutout. Not sure? Send us a photo with sensitive info covered and we'll help you pick.

Question 2

What's the status of my order?

Accepted Answer

Once your order ships you'll get a confirmation email with tracking info. Still waiting? Reach out via Live Chat and we'll check it for you right away.

Question 3

How long does shipping take?

Accepted Answer

We ship within 1-2 business days. Delivery times after that:Europe: 3-5 business daysUSA: 5-8 business daysRest of world: 10+ business daysHasn't arrived? Contact us and we'll sort it out.

Question 4

Can I edit my order?

Accepted Answer

Contact us via Live Chat as soon as possible. If you forgot to upload an image, send it in the chat along with your order number and we'll update it before shipping.

Question 5

What is a Card Sticker?

Accepted Answer

A premium vinyl decal that snaps onto any standard credit, debit, or membership card. It covers the front, fits around your chip and stripe perfectly, and leaves zero residue when you peel it off. Style your card in 30 seconds.

Question 6

Will it fit my card?

Accepted Answer

Yes - our stickers fit all standard-sized cards (85.6 x 54 mm). They align with the chip, magnetic stripe, and card numbers so your card stays fully functional.

Question 7

Do you need my card?

Accepted Answer

Never. You upload your design online, we print and ship the sticker, and you apply it yourself at home. The whole process is 100% remote and secure.

Question 8

How do I apply it?

Accepted Answer

Clean your card surface, peel off the backing, align the sticker, and press down firmly. Smooth out any air bubbles with your finger. Done in under 30 seconds.

Question 9

Can I remove it?

Accepted Answer

Yes, anytime. Just peel it off cleanly - no residue, no damage to your card.

Question 10

How long does it last?

Accepted Answer

With normal use, 1-2 years. Our vinyl is waterproof and scratch-resistant so it holds up well against daily handling.

Question 11

I didn't receive a confirmation email?

Accepted Answer

Check your spam folder first. Still nothing? Contact us with your name and email address and we'll resend it right away.

Question 12

My order arrived damaged.

Accepted Answer

Sorry about that - contact us immediately with a photo of the damage and your order number. We'll send a replacement as fast as possible.

Question 13

Can I track my order?

Accepted Answer

Yes - once shipped you'll receive a tracking link via email. You can follow your order in real time. Didn't get one? Contact us and we'll look it up.

Question 14

Can I cancel my order?

Accepted Answer

Contact us immediately via Live Chat. If your order hasn't been processed yet we can cancel it. Once it's in production we can't cancel, but we'll do our best to help.

Question 15

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, Amex, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, iDEAL and more. All payments are encrypted and secure.

Question 16

Is it safe to shop on Pettypurse?

Accepted Answer

Yes - we use encrypted connections and trusted payment processors. Your personal and payment data is fully protected.

Question 17

Do you offer a money-back guarantee?

Accepted Answer

Yes - if you're not happy with your order, contact us within 30 days and we'll make it right. No hassle, no questions asked.

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